FAQs

If you've received a damaged product or missing parts, please contact us for assistance.

Goods once ordered cannot be returned, even if unused.

Track your order via our Members Portal.

For a custom kitchen it takes 32 to 60 days.

Costs vary by location, site conditions, and delivery preferences.

An experienced installer can complete installation (including benchtop) in 4–5 days.

We have an installer app to assist you.

Our benchtops are pre-finished but may require trimming or cut-outs based on your order specifications.

A 300mm overhang is typically comfortable. Support is required for overhangs exceeding this.

Yes, Ünterro partners with local fabricators and installers who can quote you directly for removal and/or disposal.

You can book by contacting us or by sending us an email. We'll organise it for you.

Our measuring service ensures everything is accurate, reducing the risk of costly mistakes during planning, ordering, and installation.

Our 10-year guarantee covers defects in materials and workmanship on Ünterro kitchens. It applies to domestic kitchen use and is subject to terms on our website.

Send us a hand sketch or photo marked with room, wall, and ceiling dimensions, showing the placement of windows, doors, columns (if any), electricity, water, and gas connections.

Common layouts include Straight-line, Galley, L-shape, U-shape, G-shape, and layouts with kitchen islands.

A design principle optimising the distance between the cooktop, sink, and fridge to ensure ergonomic kitchen flow and minimise movement.

Please ensure accurate room measurements, including room, wall, and ceiling dimensions. Also note the placement of windows, doors, columns, electricity, water, and gas connections.

You can work with our design partners, request an in-home measure through a local installer, or plan it yourself via our website. Share your selected design along with your floor plan and room images with measurements.

You can price your Ünterro kitchen using our Design Gallery & our 3D Estimator.

Ünterro kitchens offer premium finishes at affordable prices. Choose from a wide cabinet library, 2-Pack PU paint, veneer and porcelain doors, granite and porcelain benchtops, and European fittings and accessories.

Our cabinets are made from high moisture-resistant particle board with zero emissions. For vanity, laundry, and outdoor cabinets, we use Evotuff board, a natural fibre board that's 100% waterproof. All cabinet panels are edge-banded using ABS and bonded to the substrate using PUR glue.

Explore our planning tools to begin your kitchen journey — our design gallery, Design Your Space, and virtual showroom experience.

"Best" depends on quality, size, combinations, and budget. Ünterro offers top quality and value.

Sizes range from 600mm to 2400mm widths. Custom vanities are available under specific terms.

Basins are sold separately for flexibility in style and positioning.

It depends on bathroom size, storage needs, plumbing, and aesthetics. Our designers can guide you.

It depends on your DIY experience and bathroom setup.

Two designs (floor and wall-mounted), three cabinet types (open, drawer, door), and two widths (600mm and 900mm) provide for multiple design combinations.

Granite or porcelain tops, 2-Pack PU paint, engineered veneer or porcelain doors, European soft-close hinges and drawers, and finger-pull handles.

Evotuff natural fibre board, 100% waterproof with eco-friendly ABS edge banding, bonded with PUR glue.

Our vanities have a 10-year guarantee and are built with high-quality materials for durability.

Ceiling height is key, as rails are mounted on top of the mirror doors.

They're affordable, adaptable, and durable for long-term use.

Yes, thanks to Hettich Germany's suspension fittings and adaptable components — except mirror door sizes.

We offer affordable, high-quality wardrobes made from globally certified materials.