WARRANTY

PRODUCT SOLUTIONS,
DELIVERED GLOBALLY.
01

Introduction

Ünterro warrants its products, subject to the Conditions of Sale available at www.unterro.com, to the original purchaser for normal domestic use only. This warranty does not apply to products used for commercial purposes.

Ünterro provides a 10-year warranty on:

  • Cabinets
  • Doors
  • Drawer fronts
  • Drawer rails
  • Stone tops and stone components
  • Hardware

The following items are covered by a 2-year warranty:

  • Sinks
  • Taps
  • Accessories

Failure to follow the recommended Care & Maintenance guidelines may void this warranty.

02

Warranty Conditions

This warranty operates under the following conditions:

  • Repairs carried out under this warranty do not extend the original warranty period or commence a new warranty period.
  • Any replacement parts supplied under warranty are covered only for the remainder of the original warranty period.
  • If a component is no longer available and cannot reasonably be repaired, Ünterro reserves the right to replace it with a comparable substitute item.
  • This warranty is non-transferable and applies only to the original purchaser.

The warranty will be void if:

  • Unauthorised persons repair, alter, or interfere with the product; or
  • Unsuitable supplementary parts or accessories are installed or used with the product.
03

What Is Not Covered

This warranty does not cover:

  • Damage caused during transport or handling.
  • Misuse, neglect, or abuse.
  • Exposure to weather conditions, including direct sunlight or rain.
  • Excessive heat, humidity, or moisture.
  • Incorrect installation.
  • Normal wear and tear, including scratches, stains, burns, fading, or scuff marks.
  • Damage caused by solvent-based chemicals or inappropriate cleaning products.
  • Minor discrepancies or variations that do not materially affect the value, appearance, or usability of the product.

Ünterro will rectify, free of charge, any faults proven to its reasonable satisfaction to have resulted from manufacturing defects.

04

Making a Warranty Claim

To make a claim under this warranty, please provide:

  • Proof of purchase; and
  • Documentary evidence of the fault or damage.

Supporting evidence may include photographs, statutory declarations, receipts, or inspection reports, depending on the nature of the claim.

Ünterro is not responsible for any costs incurred in transporting the product or supplying evidence in support of a warranty claim.

05

Limitation of Liability

The benefits provided under this warranty are in addition to any rights and remedies available under any other applicable consumer protection laws. This warranty does not exclude, restrict, or modify those rights.

To the fullest extent permitted by law, Ünterro will not be liable for any indirect, incidental, consequential, or economic loss or damage, including loss of use or damage to personal property, whether arising in contract, tort, or otherwise.

Ünterro’s liability under this warranty is limited to the original purchase price of the relevant product or component, or the cost of its repair or original replacement.

No other express warranties or representations are made regarding Ünterro products, their operation, repair, or replacement. No employee, representative, or installer is authorised to modify or extend this warranty in any way.